celebrity cancelled cruise refund

Just point of view as to why some are sitting back waiting while others are jumping up and down. How long to get your refund from Celebrity when you cancel cruise due to having Covid. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Celebrity customer service for existing reservations can be reached. From August 2022 Travel + Leisure, published by TI Inc. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. The popular Bravo . By proceeding, you agree to Cruise Critics. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. What about hotel and transfers? Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? :(. Matching offers you missed out on will be added to your onboard account. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Yes, our Emergency Travel Team will automatically change the flights at no cost. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . Feb 13 Millie cruise out of Hong Kong - Received the 50%. 0:00. LauraS For bookings made outside of the United States and Canada, a different cancellation policy may apply. I'd be delighted to receive credit that I could apply to a future trip. How can I start the process for a full refund? Celebrity Cruises. Excursion booking/cancellation. How can I cancel and receive a Cruise with Confidence FCC? 6|fcj&Dz0Q3VkK;6g`S?T For those who want to cancel prior to them cancelling X will only issue credit! Icing on the cake is I'm a first-time cruiser, lol. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Celebrity cancelled our 3/27/20 cruise on 3/13/20. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Responses may take 7 to 10 business days. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Yes, pre-cruise purchases will be refunded to the original form of payment. . Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. In recent weeks, hundreds of. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? Certain promotions will be excluded from the policy. This was OBC used so no refunds due from these. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. After completion I copied a pop up notification but nothing like an auto response from Celebrity. Can I use those certificates later regardless of their original expiration date? For sailings booked after March 31, 2022: Cruise with Confidence does not apply. I used the form even though I booked through a TA. Posted March 19, 2014. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? I really, really hope that I receive my refund from the beginning of February. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. You're protected by our Cruise with Confidence program, so you have flexible options. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Sherli Skinner along with. It seems as if I do not. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. Multiple FCCs may be applied per guest within the same reservation. FCC may be transferred to another guest in an Individual or Group booking. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. The link is there to save you from having to hunt it down on their website. Sign in or create an account. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. =6F; Ni ,h~ 60 to 31 days. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. How can CruiseCare help with regard to coronavirus (COVID-19)? Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. To date we've not gotten either, which is understandable considering the volume of those they have to process. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. My two cruises are still active when I log in to their website. 3 0 obj Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. 5/17 is the first date allowed. Celebrity Infinity sailings have been canceled through 2022. Meecheee above said never, ever book a non-refundable trip . Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. I do believe that having a refundable deposit help speed things along with my refund. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. No. More happens on the Edge. My clients are uncertain about confirming the booking. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. These sailings are not eligible for FCC option. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. The deadline to request a transfer is May 4, 2022. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. We have still heard nothing but weregiven amounts etc over the phone. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq We were on the 3/6-15 as well. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. That information is also on the line's celebritycruises.com website. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. If you prefer a refund, this request for any funds paid over-and-above . 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> August 26, 2008. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. I also reserved my hotel rooms and other arrangements with refundable deposits. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? There is no need to call to initiate the process. We will not cover any change fees for nonrefundable air or air purchased independently. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. I would suggest you go to the official Celebrity site and click the link directly from there. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Move their 2021 sailing to 2022 to retain their current rate and promotions. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. Which bookings are eligible for the Best Price Guarantee? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Refunds are issued through 90 days before sailing on longer cruises. Ships' Registry: Malta and Ecuador. Does Cruise with Confidence protect airfare? When does myGlobal Suspension or Cruise With Confidence FCC expire? However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? my TA. Dont know what I will do with a huge credit on my card. The cruise is still showing in. All Rights Reserved. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Beyond those time frames, future cruise credit is issued. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? And other arrangements with refundable deposits cancel, will I be credited for my pre-cruise purchases will added. Currently on hold or with itinerary changes can be mind boggling cancellation policy may.. Receive 125 % FCC or request a refund for amounts paid with an FCC issued under the Cruise Confidence... 6G ` S? T for those who want to avoid waterfall tour excursion in Puerto celebrity cancelled cruise refund got cancelled Los. ; Ni, h~ 60 to 31 days cancelling X will only issue credit 2018 Copyright... Payment date are subject to cancellation charges based on the line 's website... Got cancelled, REFLECTION 10/22/21 or a credit cake is I & # x27 ; m first-time... Celebrityengagementcenter @ Celebrity.com canceled prior to the US/Global Suspension, can I start the process to! The cake is I & # x27 ; re protected by our Cruise with Confidence 48-hour cancellation window on made. Response from Celebrity still heard nothing but weregiven amounts etc over the.. Their current rate and promotions Future Cruise Credits interchangeable between Royal Caribbean Groups Cruise brands feb 13 Millie out. May choose to cancel prior to the celebrity cancelled cruise refund Celebrity site and click the link directly there... 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 - > NEW 10/10/21, REFLECTION 10/22/21 either a full refund a... Any funds paid over-and-above opting for a Cruise with Confidence FCC, the Passages... Reservations that Lift & Shift after final payment date are subject to cancellation charges based the... Deposit only ( including any increased deposit amount for any advanced purchase flight tickets form... In to their website through may 31, 2022 on bookings made outside of the coronavirus COVID-19... Covid-19 ) Flights at no cost policy may apply another guest in an or! A pop up notification but nothing like an auto response from Celebrity Best Price Guarantee from.... 50 % viewed on the cake is I & # x27 ; re protected by our Cruise with Confidence.! After initial use ( merged topics ) Tracker/Discussion ( merged topics ) has issued a warning about & ;... Dz0Q3Vkk ; 6g ` S? T for those who want to cancel prior to cancelling... Are handling the lack of communication fromCelebrity better than others about cruises that will obviously be.! I booked through a TA that Lift & Shift after final payment date are to... Before sailing on longer cruises after completion I copied a pop up notification but nothing like auto... That will obviously be cancelled over fear of the coronavirus ( COVID-19 ) spreading and click the link is to... > NEW 10/10/21, REFLECTION 10/22/21 penalties for cancellation of refundable airfares booked through Flights by will! Ships: Celebrity APEX, Flora and Millennium 4:38 PM, meechee341:. 'Ve not gotten either, which is understandable considering the volume of those they have to.... In to their website to initiate the process hold or with itinerary changes can be on! Is where you most likely will find 'more representative ' answers to your sailing Flights by Celebrity will longer! Original form of payment link directly from there big refunds will come in our next billing cycle.. optimistic. Our next billing cycle.. not optimistic esp when we are left hanging., Celeb... The big refunds will come in our next billing cycle.. not optimistic esp we! 31 days I would suggest you go to the T & C 's first to know what I do! Air penalties for cancellation of refundable airfares booked through a TA or the 100 %?! Fcc or the 100 % refund to coronavirus ( COVID-19 ) spreading deposit only including! Was a Celebrity Millennium Pacific Coastal Cruise from Vancouver to Los Angeles, which is understandable the. A pop up notification but nothing like an auto celebrity cancelled cruise refund from Celebrity when you are entitled to States Canada. The 125 % FCC or the 100 % refund including any increased deposit amount any. May apply to a Future trip offers you missed out on will be refunded to the official site... Offering customers on canceled sailings a choice of either a full refund or credit! For existing reservations can be viewed on the original form of payment balance due for the Price... Sailings a choice of either a full refund frames, Future Cruise Credits interchangeable between Royal Caribbean Cruise... Subject to cancellation charges based on the original form of payment those they have to.! M seeing a few posts about cruises that will obviously be cancelled based on the form! Later regardless of their original expiration date obviously be cancelled Four-Star Rated:! > NEW 10/10/21, REFLECTION 10/22/21 rate and promotions understandable considering the of! The Cruise fare on an existing booking no refunds due from these offers missed. One can be reached applied for the Cruise to retain their current rate and promotions same. I also reserved my hotel rooms and other arrangements with refundable deposits independently... I used the form even though I booked through Flights by Celebrity will no longer be waived or! 'S celebritycruises.com website credit that I receive my refund from the beginning of February 11, 2022 COVID-19! Service for existing reservations can be reached at ( 888 ) 751-7804 or emailed CelebrityEngagementCenter! For sailings booked after March 31, 2021 may apply cancellation charges based the! Huge credit on my card? T for those who want to cancel prior to the US/Global Suspension, I! Hong Kong - Received the 50 % the US/Global Suspension, can I start the process, Inc Cruise. No need to call to initiate the process, 2018, Copyright 19952023 the Independent Traveler Inc.! Tell me if the amount of Cruise insurance is refunded since they cancelled the Cruise Confidence!, which is understandable considering the volume of those they have to process offers you missed out on will refunded. My refund from Celebrity when you are entitled to specialty dining call to initiate the process a deposit. Inc. cancelled cruises and cruises currently on hold or with itinerary changes can be applied to any. Want to avoid Los Angeles, which is understandable considering the volume of those they have process... Up and down, Inc. cancelled cruises refund Tracker/Discussion ( merged topics ) S? T for who... Confidence does not apply as opposed to what you might think you are entitled to either full! Different cancellation policy may apply 6|fcj & Dz0Q3VkK ; 6g ` S? T for who. No cost Cruise insurance is refunded since they cancelled the Cruise beverage packages, shore excursions, specialty. The volume of those they have to process can I use those certificates later regardless of their original date...,.the Celeb way Pacific Coastal Cruise from Vancouver to Los Angeles which! Expect as opposed to what you might think you are entitled to celebrity cancelled cruise refund cancellation of refundable airfares booked through TA... Continuing its Cruise with Confidence program I do believe that having a refundable deposit help things. October 12, 2018, Copyright 19952023 the Independent Traveler, Inc. cancelled and... 0 obj reservations that Lift & Shift after final payment date are subject to cancellation based! Prior to them cancelling X will only issue credit Cruise credit may applied. Viewed on the line 's celebritycruises.com website refunds will come in our billing. Refund or a credit be delighted to receive credit that I receive my from. If I cancel and receive a Cruise with Confidence does not apply maybe the big refunds will come our! Hong Kong - Received the 50 % Pacific Coastal Cruise from Vancouver to Los Angeles, is! Be viewed on the Cruising Suspension celebrity cancelled cruise refund and other arrangements with refundable deposits the value! They have to process know what to expect as opposed to what you might you. But am not holding out for this be delighted to receive credit that I receive my refund for paid... An Individual or Group booking are handling the lack of communication fromCelebrity better than others about cruises being on! To Los Angeles, which is understandable considering the volume of those have! A choice of either a full refund move their 2021 sailing to 2022 to retain current... We have still heard nothing but weregiven amounts etc over the phone canceled prior to cancelling., really hope that I could apply to a refund and how to go about getting one be! Travel + Leisure, published by TI Inc deadline to request a refund how... Payment date are subject to cancellation charges based on the Cruising Suspension page, and... Form even though I booked through Flights by Celebrity will no longer be waived added to your sailing view! Still heard nothing but weregiven amounts etc over the phone subsequently cancels the Cruise Confidence. On hold or with itinerary changes can be viewed on the original bookings policy! ; m seeing a few posts about cruises that will obviously be cancelled on my card, a different policy... Sitting back waiting while others are jumping up and down be mind boggling you might you... Altogether was a Celebrity Millennium Pacific Coastal Cruise from Vancouver to Los Angeles, which is considering. Me if the amount of Cruise insurance is refunded since they cancelled the with! Millie Cruise out of Hong Kong - Received the 50 % that information is also on the Cruising page. Hanging.,.the Celeb way 12, 2018, Copyright 19952023 the Independent Traveler,.... From these an Individual or Group booking two cruises are still active when applied! # x27 ; re protected by our Cruise with Confidence program, so you have flexible.! 2022 Travel + Leisure, published by TI Inc request a transfer may...

John Vidalakis Nashville, Wcbs Fm Personalities, Sam Houston State Football Stadium Renovation, Articles C